The Art of Active Listening: A Game-Changer in Workplace Communications
Becoming a better communicator at work and in your personal life hinges on one crucial skill: active listening. Often, we equate good communication with the ability to convey messages effectively. However, truly effective communication is not just about speaking; it’s about understanding, connecting, and nurturing a collaborative environment. Four ways […]
Why Assertive Communication is Your Super Power
In a previous blog post, I discussed the three ego states adults use to communicate: the parent state, the child state, and the adult state. I equated the adult state of communication to assertive communication. Why is assertiveness essential at work and in your life in general? The truth is […]
What Makes a True Leader Stand Out?
In the previous article, I shared that being a manager and having the title of manager or supervisor doesn’t make you a leader, and being a leader doesn’t mean you’re a manager. Management and leadership are two different functions. So, what exactly is leadership? I think Sheryl Sandberg, the former […]
What are the 3 Management Perspectives and Why are They Important?
In this article, I want to emphasise the importance of your three management perspectives. In Pillar number one of the 7 Pillars of Management, I previously discussed these three perspectives, emphasising that many managers only focus on their immediate tasks. However, effective managers understand that there are three key perspectives […]
Understanding the DISC Personality Styles Framework as a Manager
On the second day of The 7 Pillars of Management course, I introduced you to the DISC Personality and Behavioural Styles Framework. In case you’ve forgotten, DISC stands for Dominance (D), Influence (I), Steadiness (S), and Compliance (C) personality styles. There are various types of personality assessments, but I prefer […]
Are You Mastering the Four Functions of Management?
Do you remember what the four functions of management are? What are the four things that we must do each day, once a week, once a month, and once a year? If you said planning, organising, implementing, and controlling, you’d be right! Planning The first thing a manager is paid […]
How Can You Excel as Both a Manager and a Leader?
I introduced you to the idea that regardless of your title, you are expected to both manage and lead. Although many people think that management and leadership are the same thing, we know that they are not. Like you, over the years, I’ve met many people who were very good […]
5 Ways to Be Assertive and Say “No”
Do you find it difficult to be assertive and say “no” to other people’s requests? Since there aren’t enough hours in the day to appease everyone, the art of saying “no” without hurting the feelings of others (or being a wimp) is an important life skill to acquire. Saying “no” […]
Why are Salespeople Afraid of Making Cold Calls?
When you’re sending an email to a prospect that you don’t know, you can take your time to write and edit what you want to say and how you will say it. When a salesperson makes a cold call, they have to be able to think on their feet quickly. […]
Building High-Performing Teams
Have you ever been part of a great workplace team? A team where you come to work every morning and feel charged you up with energy? Decades of research reveal that people who feel psychologically fulfilled in a team tend to be more collaborative, happier, and more productive. So, how […]