Great employees aren't born; they're trained! We make learning simple, enjoyable and cost-effective. With business noew recovering from the Covid-19 lockdown, we understand that your organisation may have a limited budget for learning and development. That's why we can help you and your people with live (classroom or virtual) or self-paced online via our e-Courses.

How to De-Escalate Conflict With Difficult People

Conflict Management Training

How to De-Escalate Conflict With Difficult People

Live Online Session:
October 01, 2021 @ 12:30 pm – 1:30 pm

Investment:

Option 1: $197+gst per person
Option 2: Three or more attendees? Call us for pricing.

Option 3: Free with Success[hacks] membership
(Access an entire year of courses for all of your employees with the low-cost membership)

Why this Course is Important

Nothing can be more debilitating than to engage with someone who wants to argue, create drama, cause a scene, is being unreasonable or just plain difficult. The reality is that when you’re working with other people, disagreements and conflict at some time is inevitable. The good news is that it doesn’t have to get worse or end badly.

Having a framework to use to diffuse a difficult situation and to know how to manage these tense situations better can be the difference between resolving the issues quickly or have them continue.

If you want to communicate with co-workers, customers or even family members who at times get agitated, upset or angry and if you want a way to dramatically reduce the tension and turn around a difficult situation, then the How to De-Escalate Conflict With Difficult People will give you to the tools to do exactly that.

Course Objectives

Successful completion of this course will increase your ability to:

  • Explain how emotional responses differ from rational responses in conflict.
  • Understand that conflict can be good and bad and learn the difference.
  • Why emotional responses can differ from rational to irrational responses when you’re in a conflict.
  • Learn words and phrases you should avoid when you’re dealing with an angry or agitated person as they will only make the situation worse.
  • Learn a proven process that can diffuse any tense or conflict situation.
What Will You Learn
  • What is conflict and is it always negative.
  • Understanding how what might appear to be an innocent remark can lead to a conflict.
  • What is a conflict rollercoaster and why you don’t want to get on it.
  • What people who are upset, angry or wanting to escalate a conversation actually want from you.
  • Five things you should avoid saying or doing when someone is agitated.
  • How to use the six-step conflict resolution framework to instantly connect, communicate and diffuse a tense situation.
  • Practical ways to resolve conflict with the least amount of stress.

Donec id elit non mi porta gravida at eget metus. Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor. Cras mattis consectetur purus sit amet fermentum. Nullam id dolor id nibh ultricies vehicula ut id elit. Donec id elit non mi porta gravida at eget metus.

John Doe
-
Leap13

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How to De-Escalate Conflict With Difficult People

Conflict Management Training

How to De-Escalate Conflict With Difficult People

Live Online Session:
October 01, 2021 @ 12:30 pm – 1:30 pm

Investment:
Option 1: $197+gst per person
Option 2: Three or more attendees? Call us for pricing.

Option 3: Free with Success[hacks] membership (Access an entire year of courses for all of your employees with one low-cost membership.)

Why this Course is Important

Nothing can be more debilitating than to engage with someone who wants to argue, create drama, cause a scene, is being unreasonable or just plain difficult. The reality is that when you’re working with other people, disagreements and conflict at some time is inevitable. The good news is that it doesn’t have to get worse or end badly.

Having a framework to use to diffuse a difficult situation and to know how to manage these tense situations better can be the difference between resolving the issues quickly or have them continue.

If you want to communicate with co-workers, customers or even family members who at times get agitated, upset or angry and if you want a way to dramatically reduce the tension and turn around a difficult situation, then the How to De-Escalate Conflict With Difficult People will give you to the tools to do exactly that.

Course Objectives

Successful completion of this course will increase your ability to:

  • Explain how emotional responses differ from rational responses in conflict.
  • Understand that conflict can be good and bad and learn the difference.
  • Why emotional responses can differ from rational to irrational responses when you’re in a conflict.
  • Learn words and phrases you should avoid when you’re dealing with an angry or agitated person as they will only make the situation worse.
  • Learn a proven process that can diffuse any tense or conflict situation.
What Will You Learn
  • What is conflict and is it always negative.
  • Understanding how what might appear to be an innocent remark can lead to a conflict.
  • What is a conflict rollercoaster and why you don’t want to get on it.
  • What people who are upset, angry or wanting to escalate a conversation actually want from you.
  • Five things you should avoid saying or doing when someone is agitated.
  • How to use the six-step conflict resolution framework to instantly connect, communicate and diffuse a tense situation.
  • Practical ways to resolve conflict with the least amount of stress.

Donec id elit non mi porta gravida at eget metus. Vivamus sagittis lacus vel augue laoreet rutrum faucibus dolor auctor. Cras mattis consectetur purus sit amet fermentum. Nullam id dolor id nibh ultricies vehicula ut id elit. Donec id elit non mi porta gravida at eget metus.

John Doe
-
Leap13

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