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Problem Solving and Decision Making Training

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Course Overview

Problem Solving and Decision Making Training is a practical course designed to help participants analyse workplace problems, identify their underlying causes and make more effective decisions. Rather than reacting to problems or relying solely on instinct, participants learn a structured approach for understanding issues, exploring alternatives and selecting appropriate solutions.

The course introduces practical problem-solving and decision-making tools, including 5 Whys, Fishbone (Ishikawa) Analysis, Force Field Analysis, De Bono’s Thinking Hats, brainstorming and mind mapping. Participants learn how to gather and analyse information, generate possible solutions, evaluate alternatives and decide on an appropriate course of action.

Participants also explore how to implement their chosen solution and evaluate the results, helping them develop a more systematic approach that can be applied to everyday workplace problems and more complex challenges.

Problem Solving and Decision Making Training is suitable for managers, team leaders and employees who want to strengthen their problem-solving skills, make better-informed decisions and approach workplace challenges with greater confidence and structure.

Key Learning Outcomes

By the end of this problem solving and decision making training, participants will be able to:

  • Understand the key principles of effective problem solving and decision making.
  • Define problems clearly and distinguish between symptoms and underlying causes.
  • Gather and analyse relevant information before deciding on a course of action.
  • Apply structured techniques to identify the root cause of workplace problems.
  • Use tools such as the 5 Whys and Fishbone (Ishikawa) Analysis to investigate problems.
  • Generate a range of possible solutions using brainstorming, mind mapping and creative-thinking techniques.
  • Apply De Bono’s Thinking Hats to examine problems and ideas from different perspectives.
  • Evaluate possible solutions and select an appropriate course of action.
  • Use Force Field Analysis to identify factors that may support or hinder a proposed solution.
  • Apply collaborative techniques, including the Delphi method, when gathering ideas and reaching decisions.
  • Develop an effective plan for implementing the chosen solution.
  • Evaluate the results of a decision or solution and make adjustments where necessary.
Problem solving and decision making training infographic showing problem analysis, solution generation, decision making and implementation

Training Outline

This practical problem solving and decision making training provides a structured approach for identifying problems, analysing their causes, generating possible solutions and making better-informed decisions. Participants explore practical tools and techniques including 5 Whys, Fishbone Analysis, De Bono’s Thinking Hats, brainstorming, mind mapping, Force Field Analysis and the Delphi method, before learning how to implement solutions, evaluate results and make adjustments where necessary.

Morning Session
  • Why are problem-solving and decision making essential skills to have?
  • Examples of badly handled problems and poor decisions – and the costs when it goes wrong
  • What problems you have to solve and the decisions you are expected to make
  • Empowering people to solve problems and make decisions
  • Approaches for problem-solving
  • How to identify the problem
  • Techniques for analysing problems
  • Where and how to gather information
  • What are your criteria for a solution
  • Generate solutions to problems
  • Deciding on the best solution
  • Implementing a solution
  • Checking if the problem has been solved
Afternoon Session
  • Problem-solving techniques
  • DeBono’s thinking hats
  • The 5 Whys
  • Ishikawa’s Fishbone
  • Force-field analysis
  • Delphi technique
  • Brainstorming
  • Mind mapping
  • Describing problems and decisions on paper
  • Presenting problems and decisions using PowerPoint
  • How to present your problems and solutions to your manager, clients, or team members
  • Other ways to sell your ideas and solutions
  • Develop your career by improving your reasoning and logic skill

Training Options

Problem Solving and Decision Making Training can be delivered in a format that suits your organisation, team and training requirements. Whether your people need a more structured approach to solving workplace problems, stronger decision-making skills or practical tools for evaluating solutions, the training can be tailored to suit your workplace and learning objectives.

Every organisation faces different problems and decisions. Talk to us about the challenges your team encounters and what you would like participants to achieve. We can then discuss the most suitable training option for your organisation.

Schedule a phone call with us.

Delivery options include:

  • 1-day Training (7 hours)
  • Half-Day Express (3 hours)
  • Lunch & Learn (60 minutes)
  • Online Training (Self-paced)
  • One-on-One (Zoom) Coaching
  • Available training across Australia
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