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Developing Personal Assertiveness – Assertiveness Training

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Course Overview

personal assertiveness

Developing Personal Assertiveness is practical assertiveness training designed to help participants communicate with greater confidence, express themselves clearly and handle challenging workplace situations more effectively. Being assertive means communicating your needs, opinions and expectations while respecting the rights and perspectives of others.

The course helps participants recognise the differences between passive, aggressive, passive-aggressive and assertive behaviour, and understand how these communication styles can influence workplace relationships. Participants learn practical techniques for becoming more assertive, setting appropriate boundaries and saying no when necessary without unnecessary guilt or conflict.

Participants also explore verbal, vocal and body-language techniques that support assertive communication, as well as strategies for making requests, responding to challenging behaviour and adapting their communication when dealing with different people.

Developing Personal Assertiveness – Assertiveness Training is suitable for managers, team leaders and employees who want to build confidence, communicate more assertively and develop stronger, more effective workplace relationships.

Key Learning Outcomes

By the end of this assertiveness training, participants will be able to:

  • Understand what assertiveness is and recognise the benefits of becoming more assertive.
  • Distinguish between passive, aggressive, passive-aggressive and assertive behaviour.
  • Recognise their own behavioural and communication patterns and how these affect interactions with others.
  • Use practical techniques to communicate more assertively and confidently.
  • Say “no” appropriately and confidently without unnecessary guilt.
  • Make clear and assertive requests while respecting the needs and rights of others.
  • Use verbal, vocal and body-language techniques to strengthen assertive communication.
  • Respond more effectively when dealing with challenging or difficult behaviour.
  • Adapt their communication approach when interacting with different social and behavioural styles.
Assertiveness training infographic showing practical skills for confident and assertive workplace communication

Training Outline

This practical assertiveness training explores the behaviours, communication techniques and strategies that help people become more confident and assertive in workplace situations. Participants learn how to recognise different communication styles, express themselves clearly, set appropriate boundaries and respond more effectively when dealing with challenging people and situations.

Morning Session
  • What is assertiveness, and why do you need it at work and your personal life?
  • The payoffs for being assertive.
  • How do you think others see you?
  • The four general types of communication: – Passive – Aggressive – Passive-Aggressive and Assertive (communication and behaviour.)
  • The link between communication styles and self-esteem. DISC Profile debriefs (based on an online assessment).
  • Going deeper. Understanding your behavioural style and how your behavioural style impacts the way you see the world and connect and communicate with yourself and others.
  • Developing assertiveness using voice, speech and body language.
Afternoon Session
  • Make assertive requests and comments on the phone, by email and in meetings.
  • Use “I” statements to share your thoughts and feelings.
  • Say “no” without feeling guilty.
  • Practical ways to develop and build your self-confidence and self-esteem.
  • Understanding why conflicts occur.
  • Simple ways to change how you see challenging people and certain workplace situations.
  • The difference between What do people who are angry or just plan “unreasonable” want from you?
  • Resolve disagreements and conflict quickly confidently.
  • To learn what conversational barriers best to use and what best to avoid.

Training Options

Developing Personal Assertiveness – Assertiveness Training can be delivered in a format that suits your organisation, team and training requirements. Whether participants need greater confidence in everyday communication, setting boundaries or handling challenging workplace situations, the training can be tailored to suit your workplace and learning objectives.

Every organisation is different. Talk to us about your team’s communication challenges and what you would like participants to achieve. We can then discuss the most suitable training option for your organisation.

Schedule a phone call with us.

Delivery options include:

  • 1-day Training (7 hours)
  • Half-Day Express (3 hours)
  • Lunch & Learn (60 minutes)
  • Online Training (Self-paced)
  • One-on-One (Zoom) Coaching
  • Available training across Australia
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