With so much attention being placed on “online communication” including email and social media, it might seem that conversing on the telephone is quickly becoming a lost art. However, answering the telephone is still the number 1 experience customers first have with most organisations, which is why making sure every employee must have superior telephone communication skills is one of the keys to great customer service.
As you know already, every incoming phone call to your business is a customer’s first point of contact, and it’s during these interactions that customers form instant and lasting impressions of people and your business. This Telephone Power training helps every attendee to build the confidence and skills for handling internal and external telephone calls, learn how to actively listen, as well as discover the right way to constructively respond to customer enquiries, complaints and control every telephone call smoothly. Plus, we’ll also cover practical insights for handling difficult callers too!
We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.
Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.