Customer service isn’t just important for an organisation, it’s essential! According to a recent Microsoft survey, 66% of customers are willing to spend more money with a company that provides them with excellent customer service. So, whether your employee’s contact with customers is in person, by telephone, or using email, every time your managers and employees interact with customers, they create either a positive or a negative perception of themselves and your organisation in the minds of your customers.
The one-day Providing Stellar Customer Service program focuses on helping employees from all levels to have the right mindset and to learn the specific techniques and strategies for being willing and able to deliver a higher level of customer service through their professionalism, empathy, communication, and conflict resolution skills. Regardless of how good your current service levels are, this important training program explores the critical aspects of serving ALL of your internal and external customers even better.
We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.
Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.