How to Overcome the Toughest Challenges as a Team Leader

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- How to Overcome the Toughest Challenges as a Team Leader -

Course Overview

One of the more difficult aspects of managing others is to have to deal with difficult situations at work involving team members. Whether it’s dealing with an employee with a bad attitude, getting a colleague to make fewer mistakes, or resolving the conflict between two team members, managing people can be one of the more stressful aspects of leadership.

How to Overcome the Toughest Challenges as a Team Leader is training designed to help you understand your organisation’s problems and challenges at a deeper level and give you the communication and conflict tools to solve the common team and people problems.

During this training, you will learn the proper recourse for employees to resolve problems, create goals, work through their personal issues and mediate the conflict. As a result, you will be better able to understand your employees’ behaviour and react appropriately to them.

Key Learning Outcomes

Use realism, restraint and resolve when facing any tough challenge
Resolve conflicts between employees effectively
Show support for employees with performance issues while building a defensible case for discipline and/or termination if necessary.
Deal with employees’ personal problems with sensitivity and fairness
Take control and responsibility in a crisis situation.

Topics Covered

Establish and following ground rules and frameworks to mediate conflict
The symptoms and solutions of working with employees who do not take the initiative, know it all’s, whiners, and backstabbers
How to identify types of personal problems and general performance issues related to those problems

The process of an Employee Assistance Program
How to prepare to terminate an employee and how to structure the conversation.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.