How to Hold People Accountable at Work

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- How to Hold People Accountable at Work -

Course Overview

In a workplace where mistrust is the norm, employees are often concerned with protecting their reputations and teams try to defend their “turf”. A recent Gallup poll estimates the cost of lost productivity from unaccountable and disengaged employees is as much as 587 billion dollars per year, globally.

Sometimes managers will let their people avoid being held accountable because they hate confrontation. But a lack of personal accountability is bad for everyone.

The good news is that managers can keep their people accountable and create a workplace where trust is unquestioned, commitments are clear, personal responsibility is high and every employee takes ownership of their problems. By the end of this training, managers, supervisors and team leaders will have the skills and tools to make sure everyone on their team is contributing equally and are accountable for their actions.

Key Learning Outcomes

Identify the benefits of accountability and the areas in which it is most important
Recognise the components for building personal accountability
Recognise the components for encouraging mutual accountability
Overcome obstacles to accountability
Engage in conversations that resolve broken agreements and lead to a greater commitment to expectations in the future.

Topics Covered

Where to focus your accountability efforts within your team
Understanding the four traits and behaviours that help to establish trust
How to seek and act on feedback from your team members
How to get team members to accept and to learn from their mistakes
Overcoming attitude and organisation-based obstacles

The five steps to creating a culture of mutual accountability
Creating and effective implementation of accountability agreements
Discover new ways to surface and resolve interpersonal conflicts
How to have proactive and reactive conversations with team members that help to restore trust.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.