From time to time, all managers and supervisors deal with some type of employee underperformance. This could include unacceptable behaviour, investigating reports of bullying, saying no to employee requests, managing sensitive personal issues, grievances, disciplinary processes, or telling an employee that their job is at risk.
Having a difficult conversation with a team member can be stressful and gut-wrenching and some managers will delay it in the hope that the issue will go away. That’s why this training is essential for managers, team leaders and supervisors, as it teaches the proven steps to prepare for and how to have difficult conversations. By adopting the right approach and knowing what to say, participants will learn to handle tough conversations and sensitively manage emotions.
This training makes sure every manager’s message gets through and any employee behavioural changes that need to be made are accepted and adopted.
We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.
Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.