Course Overview

Developing Your Emotional Intelligence is practical emotional intelligence training designed to help participants better understand their emotions, manage their responses and build stronger relationships with the people around them. Emotional intelligence plays an important role in how people communicate, make decisions, respond to pressure and work with others.

The course explores the four key areas of emotional intelligence — self-awareness, self-management, social awareness and relationship management. Participants learn how to recognise their own emotions and emotional triggers, understand how emotions influence behaviour and develop greater control over the way they respond in different situations.

Participants also explore empathy, adaptability and interpersonal awareness, developing practical strategies for understanding other people’s emotions and responding more effectively. These skills can contribute to better communication, stronger workplace relationships and more constructive interactions with colleagues and others.

Developing Your Emotional Intelligence – Emotional Intelligence Training is suitable for managers, team leaders and employees who want to strengthen their emotional intelligence skills and interact with greater awareness, empathy and confidence in the workplace.

Key Learning Outcomes

By the end of this emotional intelligence training, participants will be able to:

Understand emotional intelligence and why it is important in the workplace.
Understand the four key areas of emotional intelligence — self-awareness, self-management, social awareness and relationship management.
Increase self-awareness by recognising their emotions and understanding how these influence their behaviour.
Identify personal emotional triggers and recognise how they affect reactions and responses.
Develop greater self-management and control over emotional responses.
Use emotional intelligence to make more considered and effective decisions.
Develop greater adaptability when dealing with change and different workplace situations.
Recognise and better understand the emotions and perspectives of other people.
Demonstrate greater empathy when communicating and interacting with others.
Improve social awareness and recognise how their behaviour can affect people around them.
Build stronger workplace relationships through more effective interpersonal interactions.
Apply emotional intelligence skills to communicate and work more effectively with others.

Training Outline

This practical emotional intelligence training explores the key skills that help people understand and manage their own emotions while responding more effectively to the emotions of others. Participants develop greater self-awareness, self-management, social awareness and relationship management, with practical strategies they can apply in everyday workplace situations.

Morning Session

What is Emotional Intelligence?
Introducing the EQ models of self-awareness, self-regulation, social awareness and interpersonal skills.
Understand EQ and its purpose. The different levels of emotional awareness.
Using your emotional knowledge.
Recognising both the ‘negative’ and ‘positive’ emotions in yourself and others.
Using empathy and trust in your working relationships.
Creating the capacity for more effective working relationships with your peers, colleagues, managers and customers.
Methods to better lead, motivate and create a higher-performing working group.

Afternoon Session

Understanding how your personality affects your emotional intelligence.
Taking an EQ Behavioural Assessment.
The power and problems with each of the four behavioural styles in managing yourself and others.
EQ for building your personal strengths.
EQ for overcoming your shortcomings.
EQ to increase your ability to understand your
manager, colleagues and customers.
EQ for creating effective working relationships with others and working together with your colleagues in a high performing team.

Training Options

Developing Your Emotional Intelligence – Emotional Intelligence Training can be delivered in a format that suits your organisation, team and training requirements. Whether your goal is to strengthen self-awareness, improve workplace relationships or help people respond more effectively in challenging situations, the training can be tailored to suit your workplace and learning objectives.

Every organisation is different. Talk to us about your team’s development needs and what you would like participants to achieve. We can then discuss the most suitable training option for your organisation.

Schedule a phone call with us.

Delivery options include: