Developing Personal Assertiveness

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- Developing Personal Assertiveness -

Course Overview

How many times have your employees wanted to express themselves more clearly but felt they couldn’t? In today’s workplaces, assertiveness when communicating and working together is one of the most effective methods for building better relationships, cohesiveness, as well as conveying their thoughts and feelings honestly. All relationships are built on respect and assertiveness is usually one that has openness and trust.

This one-day program shows participants what assertiveness really is and how it is different from being passive or aggressive. During the course, we’ll outline specific techniques everyone can use to respond to challenging situations and when they need to stand up or speak up, especially around “difficult” or “demanding” people. They’ll learn to use new communication tools that will help them feel more confident to command greater respect, and by the end of the training, everyone will leave feeling better about handling almost any situation without being a passive wallflower or being seen as an aggressive “shark.”

Key Learning Outcomes

Why it’s important to address the need for having confidence and assertiveness in both your personal life and working life
What are the benefits of becoming more confident and assertive?
So, what are the factors that influence your level of assertiveness and what can you do to improve your assertiveness, starting today?
Differences in behavioural styles—passive, aggressive and assertive and how to both recognise and choose an appropriate assertive behaviour every time
Practice assertive behaviours through verbal, vocal and visual techniques
Why is it difficult to say no and how to say no effectively – without feeling guilty
The best ways to deal with others who try and take advantage of your good nature
Recognise and choose appropriate assertive behaviour
MASTERCLASS: Improving communication with different social styles

Training Outline

Morning Session

What is assertiveness, and why do you need it at work and your personal life?
The payoffs for being assertive.
How do you think others see you?
The four general types of communication: – Passive – Aggressive – Passive-Aggressive and Assertive (communication and behaviour.)
The link between communication styles and self-esteem. DISC Profile debriefs (based on an online assessment).
Going deeper. Understanding your behavioural style and how your behavioural style impacts the way you see the world and connect and communicate with yourself and others.
Developing assertiveness using voice, speech and body language.

Afternoon Session

Make assertive requests and comments on the phone, by email and in meetings.
Use “I” statements to share your thoughts and feelings.
Say “no” without feeling guilty.
Practical ways to develop and build your self-confidence and self-esteem.
Understanding why conflicts occur.
Simple ways to change how you see challenging people and certain workplace situations.
The difference between What do people who are angry or just plan “unreasonable” want from you?
Resolve disagreements and conflict quickly confidently.
To learn what conversational barriers best to use and what best to avoid.

Training Options

We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.

Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.