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Delegation (for Managers Who Do Too Much)

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- Delegation (for Managers Who Do Too Much) -

Course Overview

Are some of your managers complaining about drowning in work? Are their critical tasks not being completed on time, or sometimes half-completed? One of the reasons many managers struggle and make progress each day is because they are trying to do too much themselves. That’s why learning how to delegate is such an important skill for supervisors, team leaders and managers to learn.

The good news is that like most skills, delegation can be learned. During this half-day program managers, team leaders and supervisors will learn everything they need to know about effective delegation; how it works, how to do it properly, who to delegate to and how to make sure every aspect of the delegated task has been understood.

Using practical tools, case studies and role-plays, attendees will practice their new delegation skills in a supportive environment so they can delegate more confidently when they’re back at work.

Key Learning Outcomes

  • Are you busy or feeling too overwhelmed at times
  • Why it’s time to delegate or learn to delegate better
  • Why some managers won’t delegate
  • What cannot be delegated and why
  • Don’t feel guilty; there’s a big difference between delegation and ‘dumping’
  • What’s the best way to evaluate the effectiveness of your delegation style
  • Matching your delegation style to suit the skills of your team members
  • Starting the process of delegating tasks to team members – taking a planned approach
  • How to set workable targets and then measuring performance
  • Learning how to trust your people and show them the respect they deserve
  • Maintaining your people’s self-esteem through the delegation process – by offering meaningful feedback
  • Monitoring people’s task and time effectiveness
  • Practising delegating through role-plays

Training Outline

Module 1. The Benefits of Delegation
  • What are the benefits of delegating
  • What problems can occur if you don’t or won’t delegate
  • Why do you need to delegate
  • What can you delegate
  • Who should you delegate to
  • When should you delegate
  • How should you delegate
  • What are the best ways to prepare to have a delegation conversation
Module 2. The Skills and Strategies to Delegate
  • How to set up the scene and describe a task
  • What to avoid so you don’t undermine yourself or the delegation process
  • The 4-Step delegation process
  • What problems might you expect when delegating
  • How to prevent problems by monitoring the tasks you’ve delegated
  • How to avoid micromanaging
  • Using Microsoft Outlook for delegating tasks by having a record of what tasks have been delegated
  • How to help your people grow by using the GROW coaching method in your delegation process.

Training Options

We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.

Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.

  • 1-day Training (7 hours)
  • Half-Day Express (3 hours)
  • Lunch & Learn (60 minutes)
  • Online Training (Self-paced)
  • One-on-One (Zoom) Coaching