How you try and resolve interpersonal conflict and work with unreasonable or demanding customers or even colleagues is one of the most stressful situations any manager or employee can find him or herself in. Although this sort of behaviour is unwelcome and uncomfortable to experience, dealing with conflict or a difficult person is at times, unavoidable. But, the good news is that you don’t need to go through your working life “holding your breath” around these people.
This one-day training course will show participants how to recognise the basic causes of challenging behaviour and provide you with a range of practical tools and strategies to both manage and resolve these “stressful” workplace encounters.
By being part of this training, participants gain greater awareness of their emotional triggers and learn how to control them. So they won’t have to ignore or feel “sick” about dealing with difficult people or being involved in a disagreement or conflict again.
We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.
Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.