Confident and Credible Communication

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- Confident and Credible Communication -

Course Overview

Communication is the critical process by which two or more people share meaning, information and personal feelings. In business, face-to-face, telephone, and even written interactions are the keys to building strong relationships with customers and colleagues alike. It’s also true that poor or ineffective communication is responsible for burning bridges and damaging relationships. So as participants will learn during this training, effective communication isn’t just about the words they use — it’s about reading other people’s body language, communication style and knowing the right way to connect and build rapport – to get cooperation and to get things done!

During this one-day confident communication skills program, attendees discover how to use a variety of verbal, and non-verbal communication skills, enabling them to create deep rapport with customers, colleagues and others. They’ll find new ways to improve every aspect of their communication and have time to practice them.

Key Learning Outcomes

Why is communication such an important skill in work and life?
The complexity of the communication process
What are the root causes of miscommunication?
How to remove the roadblocks that hinder good communication
Learn how differences such as culture, gender, generation and other factors contribute to communication challenges at work
What’s your personal communication style – and learning the style of others
Understand how body language and tone play a crucial part in your communication
The 3 V’s: Visual, Verbal and Vocal
The Know-Feel-Do communication model
How to get your message across to others verbally or in writing that reduces misunderstandings
Fixing misunderstandings and avoiding conflict by reducing loaded words and “hot-button” language

Training Outline

Morning Session

What is the purpose of all communication?
Why is good communication important in your workplace?
Examples of effective and ineffective communication.
Who do you interact with, and what do your colleagues, manager, and customers expect of you?
The three ‘V’s of communication.
How people communicate.
Recognising the 4 basic communication styles and assess your own style at work.
The five axioms of conscious communication:
Rapport.
Effective listening.
Questioning skills.
Positive language.
Trust.

Afternoon Session

How to communicate to build rapport and openness.
Listening to learn, gaining information and creating conversational bridges.
Using the right verbal and nonverbal language.
How to positively persuade and influence people.
Defining a difficult interaction or conversation.
Why ‘tough’ interactions can quickly turn ‘pear-shaped’ (and how to stop them getting out of hand).
Resolving misunderstandings,
disagreements and conflicts.
How to STATE yourself clearly
(Share your facts, Tell your story. Ask for their view. Talk tentatively. Encourage testing).

Training Options

We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.

Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.