Communication is the critical process by which two or more people share meaning, information and personal feelings. In business, face-to-face, telephone, and even written interactions are the keys to building strong relationships with customers and colleagues alike. It’s also true that poor or ineffective communication is responsible for burning bridges and damaging relationships. So as participants will learn during this training, effective communication isn’t just about the words they use — it’s about reading other people’s body language, communication style and knowing the right way to connect and build rapport – to get cooperation and to get things done!
During this one-day confident communication skills program, attendees discover how to use a variety of verbal, and non-verbal communication skills, enabling them to create deep rapport with customers, colleagues and others. They’ll find new ways to improve every aspect of their communication and have time to practice them.
We realise every client is different. You may have only half a dozen people to train, or perhaps you’re running a conference and want a guest speaker or a trainer to undertake a high impact, short breakout session.
Whatever you have in mind, we want to help you achieve your training goals. Let’s start a conversation and find out what’s happening at your place and what you want your people to be able to do differently as a result of training. If you’re on a tight budget, we get that as well. Rest assured, we are good listeners, and we are here to help you achieve your outcomes.