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How to Use Coaching to Improve Performance – Coaching Skills for Managers

Home Courses How to Use Coaching to Improve Performance – Coaching Skills for Managers

Course Overview

Coaching to Improve Performance

How to Use Coaching to Improve Performance is practical coaching skills training for managers who want to develop their people, improve employee performance and have more effective coaching conversations in the workplace. Participants learn how coaching can be used as an everyday management tool to help employees recognise opportunities for improvement, develop their capabilities and take greater responsibility for their performance.

The course explores the difference between coaching, counselling and mentoring, and helps managers recognise when coaching is the appropriate approach. Participants learn how to structure productive coaching conversations using the GROW coaching model, ask effective questions and use active and reflective listening to help employees explore issues and identify their own solutions.

Participants also learn how to establish accountability, follow up on agreed actions and respond more effectively when coaching conversations become challenging.

How to Use Coaching to Improve Performance – Coaching Skills for Managers is suitable for managers, supervisors and team leaders who want practical coaching techniques they can use to develop employees, strengthen performance and encourage greater ownership and accountability within their teams.

Key Learning Outcomes

By the end of this coaching skills for managers training, participants will be able to:

  • Understand the role of coaching in developing employees and improving workplace performance.
  • Distinguish between coaching, counselling and mentoring, and recognise when each approach is appropriate.
  • Identify opportunities where coaching can help improve an employee’s skills, confidence or performance.
  • Prepare for and structure an effective workplace coaching conversation.
  • Apply the GROW coaching model to guide productive coaching discussions.
  • Use effective questioning techniques to help employees explore issues and identify possible solutions.
  • Apply active and reflective listening to better understand an employee’s situation and perspective.
  • Encourage employees to take greater ownership of their development, actions and performance.
  • Establish clear actions, expectations and accountability following a coaching conversation.
  • Follow up effectively to monitor progress and provide appropriate support.
  • Respond more effectively to difficult or challenging situations that may arise during coaching conversations.
  • Use coaching as an ongoing management tool to develop the capabilities and performance of team members.
Coaching skills for managers infographic showing coaching opportunities, effective questioning, active listening, the GROW model and employee development

Training Outline

This practical coaching skills for managers training explores how coaching can be used to develop employees and improve workplace performance. Participants learn how to identify coaching opportunities, distinguish coaching from counselling and mentoring, and structure effective coaching conversations using the GROW model. The course also develops practical skills in questioning, active and reflective listening, establishing accountability, following up on agreed actions and managing challenging coaching situations.

Morning Session

Module 1. Why coaching is critical for developing your people

  • The difference between counselling coaching and mentoring
  • What exactly are you trying to achieve
  • How to incorporate coaching into an already busy schedule

Module 2 and 3. Understanding the GROW coaching framework

  • Using the simple, yet elegant coaching method to have meaningful coaching conversations
  • Breaking down each of the GROW questions and practising each question
Afternoon Session
Module 4. Dealing with difficult coaching situations
  • How to create team member accountability
  • The practical way to encourage your team members to keep working towards their goals
  • Celebrating their success and encouraging them if they have setbacks

Training Options

How to Use Coaching to Improve Performance – Coaching Skills for Managers can be delivered in a format that suits your organisation, team and training requirements. Whether your managers need to improve their coaching conversations, develop employee capability or strengthen performance and accountability within their teams, the training can be tailored to suit your workplace and learning objectives.

Every organisation has different coaching and people-development needs. Talk to us about your managers, their teams and what you would like participants to achieve. We can then discuss the most suitable training option for your organisation.

Schedule a phone call with us.

Delivery options include:

  • 1-day Training (7 hours)
  • Half-Day Express (3 hours)
  • Lunch & Learn (60 minutes)
  • Online Training (Self-paced)
  • One-on-One (Zoom) Coaching
  • Available training across Australia
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