Course Overview

Zero Inbox is practical email management training designed to help busy professionals take control of their inbox, reduce email overload and spend less time managing email. Participants learn practical strategies for organising, prioritising and processing emails more efficiently throughout the working day.

The course explores better ways to manage incoming messages, reduce unnecessary email interruptions and develop an organised approach to dealing with a busy inbox. Participants also learn how to use useful Microsoft Outlook features to automate routine tasks and manage email more productively.

Rather than allowing email to constantly dictate their working day, participants develop practical habits and systems that help them stay organised, focused and in control.

Zero Inbox – Email Management Training is suitable for managers, team leaders and employees who receive high volumes of email and want a more efficient way to manage their inbox and workload.

Key Learning Outcomes

By the end of this email management training, participants will be able to:

Take greater control of a busy inbox and reduce email overload.
Organise and prioritise incoming emails more effectively.
Process emails efficiently instead of repeatedly checking and rereading messages.
Identify which emails require action, filing, delegation or deletion.
Use folders, rules and other Microsoft Outlook features to organise email.
Reduce unnecessary email interruptions and distractions during the working day.
Develop practical habits for maintaining a more organised inbox.
Automate routine email tasks to save time and improve productivity.
Write and manage emails in ways that reduce unnecessary email traffic.
Create a practical email management system that can be applied immediately in the workplace.

Training Outline

This practical email management training provides proven techniques for reducing email overload, organising a busy inbox and managing messages more efficiently. Participants learn practical strategies and Microsoft Outlook tools that can help them take control of email and improve productivity throughout the working day.

Morning Session

Why email overwhelm is a problem and what to do about it
Take the email management assessment
How to feel total control at work each day by using the 5-step Outlook® daily planning system
Using MS Outlook as a priority and time management system.
1000 to zero! The process behind ‘de-cluttering’ and organising your inbox and your email and how to put it in action
Using Outlook® rules, categories and hacks to filter out unwanted emails automatically
Setting up an effective filing system in Outlook® using the ‘Streamlined Folder System’ approach

Afternoon Session

Managing Outlook® to getting things done and stay in control
Prioritising short and long-term tasks and projects in Outlook® and customising the task list
Organising meetings and keeping track of other people’s schedules.
Working effectively as a team using Outlook® to delegate tasks and book appointments, meeting rooms and team or department resources
Using the contacts and journal folders to manage your personal and team communication
The AABCDE formula for effective writing that works

Training Options

Zero Inbox – Email Management Training can be delivered in a format that suits your organisation, team and training requirements. Whether your people are dealing with constantly growing inboxes or simply spending too much of their working day managing email, the training can be tailored to suit their needs and workplace challenges.

Every organisation uses email differently. Talk to us about your team’s email management challenges and what you would like participants to achieve. We can then discuss the most suitable training option for your organisation.

Schedule a phone call with us.

Delivery options include: