Using the Psychology of Influence and Persuasion at Work and in Life

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- Using the Psychology of Influence
and Persuasion at Work and in Life -

Course Overview

Influencing is essential for getting on with others and for being able to affect or influence others to your way of thinking. Knowing how to be persuasive allows you the authority to affect many different types of outcomes within your team.

Too often we assume only senior managers have influence or power to persuade. Influencing goes beyond traditional positions of power and often encompasses more subtle skills like emotional intelligence, empathy and active listening.

During the Psychology of Influence and Persuasion at Work and in Life training, you will learn that influencing and persuading others is rooted in self-awareness. You will learn how to demonstrate authenticity and integrity through your interactions and to how to go about your day by having a strong sense of self-awareness. This lays the groundwork for influence and will improve your working relationships and increase the opportunities to persuade others to embrace your ideas.

Key Learning Outcomes

Build rapport and develop genuine relationships with anyone – instantly!
Improve your communication skills, including verbal and nonverbal messages
Recognise common barriers that hinder practical communication
Understand and use communication styles to tailor your communications
Resolve differences or conflicts faster
Apply the Cialdini Laws of Persuasion

Topics Covered

Establishing common ground reading others’ emotions and nonverbal cues
Using active listening to improve understanding and self-disclosure to respond objectively
Recognising your communicative filters and preferences
The four common communication styles and how they affect interactions
The difference between misunderstandings and disagreements

Using constructive behaviours and statements to minimise defensiveness
Maintaining your composure in emotionally-charged situations
Steps for resolving and preventing conflict when people don’t see things the way you do
The five elements for building relationships and establishing integrity

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.