The word “etiquette” for many people commonly equates to remembering not to put elbows on the dinner table or always to say “please and thank you”. But in the business world, etiquette is a far more encompassing term that makes the difference between a comfortable work environment, or an aggravating one.
A study Weber Shandwick found that 60% of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of employees leaving because of incivility or an inability to get on with others.
This training focuses on helping you to assess your level of self-respect and dignity, and the best ways to display patience, and to disagree without being disagreeable. By the end of the training, you will know how to develop more meaningful relationships with colleagues, and to build a better and more respectful work environment that boosts productivity and harmony.