Great employees aren't born; they're trained! We make learning simple, enjoyable and cost-effective. With business noew recovering from the Covid-19 lockdown, we understand that your organisation may have a limited budget for learning and development. That's why we can help you and your people with live (classroom or virtual) or self-paced online via our e-Courses.

The Rules of Business Etiquette (for Managers and Employees)

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- The Rules of Business Etiquette
for Managers and Employees -

Course Overview

The word “etiquette” for many people commonly equates to remembering not to put elbows on the dinner table or always to say  “please and thank you”. But in the business world, etiquette is a far more encompassing term that makes the difference between a comfortable work environment, or an aggravating one. 

A study Weber Shandwick found that 60% of a firm’s market value is attributed to its reputation. Outside the client-company relationship, bad business etiquette harms workplace harmony. One of the more concerning workplace trends is the rise of employees leaving because of incivility or an inability to get on with others.

This training focuses on helping you to assess your level of self-respect and dignity, and the best ways to display patience, and to disagree without being disagreeable. By the end of the training, you will know how to develop more meaningful relationships with colleagues, and to build a better and more respectful work environment that boosts productivity and harmony.

Key Learning Outcomes

  • Use basic courtesy and manners
  • Practice common business etiquette to build and maintain relationships
  • Be resilient in difficult situations
  • Interact in a respectful manner with coworkers and subordinates
  • Interact respectfully with individuals with disabilities
  • Establish positive human connections
  • Maintain relationships with strong communication skills
  • Use technology effectively
  • Incorporate the traits of successful and respected managers into daily routines
  • Balance work and personal life appropriately

Topics Covered

  • Saying “no” diplomatically
  • Guidelines for making a good first impression
  • How to keep your cool when handling a tough customer or situation
  • Showing consideration for the property
  • How to pick up on nonverbal and subtext messages
  • How to navigate workplace faux pas like interrupting, bad hygiene and  gossip
  • Technology etiquette, including how to effectively use social media
  • Understanding the lines between coworker, manager, and friend and not overshare personal information

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:
  • You only have one or a few employees to train and develop (on a specific training topic)
  • Getting a trainer to your location could be difficult or cost-prohibitive
  • The employees you want to train work from home or are part-time
  • You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
  • Your training budget is limited, and online learning is more cost-effective
  • You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.
  • Learn on a desktop
  • Watch on a Tablet
  • Take the training on a Smartphone
  • Develop skills at work or at home