Take Control of Conflict at Work

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- Take Control of Conflict at Work -

Course Overview

A recent study cited by the company Psychometrics found that 76% of respondents have seen workplace conflict result in verbal insults as well as psychological and emotional attacks. What about you? Have you found yourself concerned about having to work with a colleague who is stubborn, overly-opinionated or bossy? Or customers who raise their voice, get angry or are just plain unreasonable?

While we would like to work in a conflict-free workplace, the truth is that conflict is part of life. However, there are many ways you can help to reduce situations that result in arguments and interpersonal conflict.

The Take Control of Conflict at Work training will show you how to do that by identifying the source of all conflict and teaching you how to handle and even prevent a lot of unnecessary conflict from occurring in the first place. If you want to know how to handle yourself and others, this training will show you how to do just that!

Key Learning Outcomes

Identify your preferred strategy for handling conflict
Understand the characteristics and drawbacks of each typical approach to conflict
Recognise the various sources of conflict that most often occur in the workplace
Implement strategies for effectively resolving conflicts that stem from each source
Practice behaviours that minimise conflict
Proactively address issues before they escalate into problems

Topics Covered

The five strategies that people use for managing conflict, as well as the underlying theory and model behind them
Creating a conflict resolution plan to think clearly during conflicts instead of succumbing to stress and automatic responses
The process of “unpacking” a complex, layered conflict with multiple sources.

How to model the right behaviours by practising active listening
Communicating clearly and tactfully about sensitive issues that are causing tension
Establishing formal and informal expectations to prevent unnecessary conflict

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.