A recent study cited by the company Psychometrics found that 76% of respondents have seen workplace conflict result in verbal insults as well as psychological and emotional attacks. What about you? Have you found yourself concerned about having to work with a colleague who is stubborn, overly-opinionated or bossy? Or customers who raise their voice, get angry or are just plain unreasonable?
While we would like to work in a conflict-free workplace, the truth is that conflict is part of life. However, there are many ways you can help to reduce situations that result in arguments and interpersonal conflict.
The Take Control of Conflict at Work training will show you how to do that by identifying the source of all conflict and teaching you how to handle and even prevent a lot of unnecessary conflict from occurring in the first place. If you want to know how to handle yourself and others, this training will show you how to do just that!