How to Write Emails that People Want to Read

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- How to Write Emails that People Want to Read -

Course Overview

In the business world, writing faux pas are all too common. Sending an email with a glaring typo, not editing a letter in an attempt to save time, with vague information are all typical mistakes that make you look incompetent. Poor email and business writing etiquette can negatively impact on perceptions of your professionalism and efficiency.

During the How to Write Emails That People Want to Read training, you will learn how to make your business writing easier to read and how to reduce reader misunderstandings. Applying what you will learn, will save time and improve your ability to communicate with managers, colleagues and customers.

If you want to increase your written communication competence, make fewer embarrassing mistakes, improve your writing speed and improve relationships with colleagues and customers, this course is a must!

Key Learning Outcomes

Improve your email writing skills in simple steps
Learn email etiquette and business writing techniques that get you results
Write clear email messages that explain exactly what you want
Avoid common errors in email messages that confuse people
Understanding circumstances when sending an email is necessary and/or inappropriate
Implement techniques to effectively write all types of business documents

Topics Covered

How to spend less time writing
Understanding the structure of reports, emails, proposals and letters
Strategies to organise your message
Jumpstarting out of writer’s block
Common courtesy: greetings and sign-offs
Understanding email vocabulary

Email etiquette
Email grammar
Email punctuation
Email structure
Formatting email
The do’s and don’ts of attachments
Removing clutter from your email
The steps of the editing process.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.