Great employees aren't born; they're trained! We make learning simple, enjoyable and cost-effective. With business noew recovering from the Covid-19 lockdown, we understand that your organisation may have a limited budget for learning and development. That's why we can help you and your people with live (classroom or virtual) or self-paced online via our e-Courses.

How to Write Emails that People Want to Read

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- How to Write Emails that People Want to Read -

Course Overview

In the business world, writing faux pas are all too common. Sending an email with a glaring typo, not editing a letter in an attempt to save time, with vague information are all typical mistakes that make you look incompetent. Poor email and business writing etiquette can negatively impact on perceptions of your professionalism and efficiency.

During the How to Write Emails That People Want to Read training, you will learn how to make your business writing easier to read and how to reduce reader misunderstandings. Applying what you will learn, will save time and improve your ability to communicate with managers, colleagues and customers.

If you want to increase your written communication competence, make fewer embarrassing mistakes, improve your writing speed and improve relationships with colleagues and customers, this course is a must!

Key Learning Outcomes

  • Improve your email writing skills in simple steps
  • Learn email etiquette and business writing techniques that get you results
  • Write clear email messages that explain exactly what you want
  • Avoid common errors in email messages that confuse people
  • Understanding circumstances when sending an email is necessary and/or inappropriate
  • Implement techniques to effectively write all types of business documents

Topics Covered

  • How to spend less time writing
  • Understanding the structure of reports, emails, proposals and  letters 
  • Strategies to organise your message
  • Jumpstarting out of writer’s block
  • Common courtesy: greetings and sign-offs
  • Understanding email vocabulary
  • Email etiquette
  • Email grammar
  • Email punctuation
  • Email structure
  • Formatting email
  • The do’s and don’ts of attachments
  • Removing clutter from your email
  • The steps of the editing process.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:
  • You only have one or a few employees to train and develop (on a specific training topic)
  • Getting a trainer to your location could be difficult or cost-prohibitive
  • The employees you want to train work from home or are part-time
  • You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
  • Your training budget is limited, and online learning is more cost-effective
  • You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.
  • Learn on a desktop
  • Watch on a Tablet
  • Take the training on a Smartphone
  • Develop skills at work or at home