Great employees aren't born; they're trained! We make learning simple, enjoyable and cost-effective. With business noew recovering from the Covid-19 lockdown, we understand that your organisation may have a limited budget for learning and development. That's why we can help you and your people with live (classroom or virtual) or self-paced online via our e-Courses.

Choose a Category:

How to Successfully Manage the Front Desk (Admin Staff)

Reception/Front Desk Training

Investment:

Option 1: $197+gst per person
Option 2: Three or more attendees? Call us for pricing.
Option 3: Free with Success[bytes] membership
(Access an entire year of courses for all of your employees with one low-cost membership.)

Learn more about Success[bytes]
Why this Course is Important

Every receptionist and front office staff member are an organisation’s ‘Director’s of First Impressions’, including yours.  She or he is the first person customers speak to and interact with at the reception desk when they call or visit and this is why making an instant, positive impression and professional connection with everyone who contacts your company is essential.

We also know that at times the role of someone working on the front desk can be hectic, with phones ringing, emails arriving, internal team members needing things, and guests and visitors waiting in the reception area.

Whether you have been in a receptionist or front office role for a short while or years, the How to Successfully Manage the Front Desk (Admin Staff) training session is all about giving you the skills to manage your workflow and the people around you – all the while being your  organisation’s highly capable ‘Director of First Impressions.

Course Objectives

Successful completion of this course will increase your ability to:

  • Manage your time by planning your day and prioritising before anything else.
  • Understand why your attitude and demeanour are your most important assets in a front desk role.
  • Get in sync with your manager.
  • Give a powerful first impression to customers who telephone or visitors and guests who arrive at your desk.
  • Stay in control of what’s going on around you, even when you’re feeling a little overwhelmed.
  • Be valued for the important work that you do each day.
What You Will Learn
  • Are you sabotaging your own success by not realising just how important your role is?
  • Why personal organisation must be your most important skill to work on.
  • How to communicate well – including listening and asking questions to callers, colleagues and visitors.
  • Telephone techniques for answering, screening and transferring calls.
  • Brilliant ways to engage visitors.
  • Ideas for managing incoming email
  • How to work well with your manager.
  • How to push back (professionally) when being given additional and you’re already overwhelmed.
  • Common mistakes front office staff make.

How to Be an Outstanding Receptionist

Reception/Front Desk Training

Investment:
Option 1: $197+gst per person
Option 2: Three or more attendees? Call us for pricing.
Option 3: Free with Success[bytes] membership (Access an entire year of courses for all of your employees with one low-cost membership.)

Learn more about Success[bytes]

Why this Course is Important

Every receptionist and front office staff member are an organisation’s ‘Director’s of First Impressions’, including yours.  She or he is the first person customers speak to and interact with at the reception desk when they call or visit and this is why making an instant, positive impression and professional connection with everyone who contacts your company is essential.

We also know that at times the role of someone working on the front desk can be hectic, with phones ringing, emails arriving, internal team members needing things, and guests and visitors waiting in the reception area.

Whether you have been in a receptionist or front office role for a short while or years, the How to Be an Outstanding Receptionist training session is all about giving you the skills to manage your workflow and the people around you – all the while being your  organisation’s highly capable ‘Director of First Impressions.

Course Objectives

Successful completion of this course will increase your ability to:

  • Manage your time by planning your day and prioritising before anything else.
  • Understand why your attitude and demeanour are your most important assets in a front desk role.
  • Get in sync with your manager.
  • Give a powerful first impression to customers who telephone or visitors and guests who arrive at your desk.
  • Stay in control of what’s going on around you, even when you’re feeling a little overwhelmed.
  • Be valued for the important work that you do each day.

What You Will Learn

  • Are you sabotaging your own success by not realising just how important your role is?
  • Why personal organisation must be your most important skill to work on.
  • How to communicate well – including listening and asking questions to callers, colleagues and visitors.
  • Telephone techniques for answering, screening and transferring calls.
  • Brilliant ways to engage visitors.
  • Ideas for managing incoming email
  • How to work well with your manager.
  • How to push back (professionally) when being given additional and you’re already overwhelmed.
  • Common mistakes front office staff make.

Choose a Category: