One of the more difficult aspects of managing others is to have to deal with difficult situations at work involving team members. Whether it’s dealing with an employee with a bad attitude, getting a colleague to make fewer mistakes, or resolving the conflict between two team members, managing people can be one of the more stressful aspects of leadership.
How to Overcome the Toughest Challenges as a Team Leader is training designed to help you understand your organisation’s problems and challenges at a deeper level and give you the communication and conflict tools to solve the common team and people problems.
During this training, you will learn the proper recourse for employees to resolve problems, create goals, work through their personal issues and mediate the conflict. As a result, you will be better able to understand your employees’ behaviour and react appropriately to them.