In a typical workday, employees encounter all sorts of situations with colleagues, customers and problems with the work itself that can spark a variety of emotions. It could be a disagreement over a decision that’s been made, feeling frustrated that your manager is not listening to you and your concerns, conflict with a colleague, or perhaps complete dissatisfaction with your work. To get through the day, it is important to know when and how to express your emotions and when to keep them in check.
How to Manage Your Emotions at Work is designed to give you the tools you need to recognise your emotional triggers and to be able to control your emotional and physical responses, as well as to know how to handle other people’s emotions too.
By the end of this training you will be able to communicate more effectively with your manager and colleagues, be able to channel negative energy into more positive and productive activities and to know how to boost your overall emotional intelligence.