How to Develop Your Emotional Intelligence

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- How to Develop Your Emotional Intelligence -

Course Overview

Managers and employees who have a high level of emotional awareness, as well as control over their behaviours, can instantly make a connection with others and develop positive working and personal relationships. They are also the people who generally experience greater success and happiness at work.

Emotional awareness and emotional management – also known as emotional intelligence is an essential element at work and in life more so that in high-stress working environments.

During the How to Develop Your Emotional Intelligence training you will discover that if you are unable to control your emotions, they can preoccupy your thoughts and interfere with your ability to get on with others or manage yourself. Understanding what triggers your emotional responses and exercising self-control allows you to address difficult issues and manage almost any emotionally-charged situation with ease.

Key Learning Outcomes

Manage your emotions by recognising how thoughts and emotions are connected
Improve your self-control by identifying physical cues that indicate your emotions may be taking over
Discover how emotional intelligence can help you develop more positive relationships at work and a more optimistic outlook to express your needs and feelings appropriately
Explore how to use emotional intelligence to bounce back from setbacks.

Topics Covered

How to develop your self-awareness by discovering how thoughts drive feelings and recognising your physical cues that emotions are arising
Learning to prevent emotional-hijacking by using techniques for collecting your thoughts
How to develop more positive relationships with others at work through empathy
Improving communication by building assertiveness skills

Using your emotions as a tool to improve the process of conflict resolution
Keeping your composure and staying focused in stressful or high-pressure situations
How to reframe thinking, change perspective, and bounce back from setbacks

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.