Managers and employees who have a high level of emotional awareness, as well as control over their behaviours, can instantly make a connection with others and develop positive working and personal relationships. They are also the people who generally experience greater success and happiness at work.
Emotional awareness and emotional management – also known as emotional intelligence is an essential element at work and in life more so that in high-stress working environments.
During the How to Develop Your Emotional Intelligence training you will discover that if you are unable to control your emotions, they can preoccupy your thoughts and interfere with your ability to get on with others or manage yourself. Understanding what triggers your emotional responses and exercising self-control allows you to address difficult issues and manage almost any emotionally-charged situation with ease.