Great employees aren't born; they're trained! We make learning simple, enjoyable and cost-effective. With business noew recovering from the Covid-19 lockdown, we understand that your organisation may have a limited budget for learning and development. That's why we can help you and your people with live (classroom or virtual) or self-paced online via our e-Courses.

How to Develop Active Listening Skills

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- How to Develop Active Listening Skills -

Course Overview

We often think that good communication is all about being able to speak well and to get your message across to others. While being able to articulate your thoughts is a valuable skill, often one that is overlooked, yet just as important is the ability to listen. Effective listening makes people feel valued, builds empathy, rapport, prevents  miscommunication, creates more robust and honest discussions.

The How to Develop Active Listening Skills training course goes beyond  exploring how to hear what is said. This course focuses on reading body language and facial expressions, discerning emotions and being able to accurately process other people’s verbal and non-verbal messages.

You will learn more about observation, empathy and analysis, as well as increase information flow being sent and received in any interaction at work.

Key Learning Outcomes

  • Describe the importance of listening
  • Identify barriers to listening well
  • Implement the steps of active listening
  • Uncover hidden messages
  • Listen in emotional situations
  • Increase information flow to enhance productivity and teamwork

Topics Covered

  • Recognise the essential role of listening at work and in life
  • Understand the difference between ‘hearing’ and ‘listening’
  • What is listening compared to ‘active’ listening?
  • How much of our communication can be interpreted through listening?
  • What are listening competencies, and why do you need them?
  • Understand how your emotions affect your ability to pay attention and to listen
  • How to identify and appropriately respond to other people’s auditory cues
  • Understand the role of the body language of others and yourself when you listen to them
  • How to manage and encourage constructive collaboration with others by becoming a better listener
  • Develop a range of simple techniques for listening actively when other people are difficult or challenging.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:
  • You only have one or a few employees to train and develop (on a specific training topic)
  • Getting a trainer to your location could be difficult or cost-prohibitive
  • The employees you want to train work from home or are part-time
  • You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
  • Your training budget is limited, and online learning is more cost-effective
  • You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.
  • Learn on a desktop
  • Watch on a Tablet
  • Take the training on a Smartphone
  • Develop skills at work or at home