We often think that good communication is all about being able to speak well and to get your message across to others. While being able to articulate your thoughts is a valuable skill, often one that is overlooked, yet just as important is the ability to listen. Effective listening makes people feel valued, builds empathy, rapport, prevents miscommunication, creates more robust and honest discussions.
The How to Develop Active Listening Skills training course goes beyond exploring how to hear what is said. This course focuses on reading body language and facial expressions, discerning emotions and being able to accurately process other people’s verbal and non-verbal messages.
You will learn more about observation, empathy and analysis, as well as increase information flow being sent and received in any interaction at work.