To attract and retain customers in a highly competitive business environment, it is vital to meet their needs and make them feel valued every time they call. This is typically the responsibility of customer service representatives who may be the only direct contact your customers have with your organisation.
Knowing how to increase each customer’s satisfaction over the telephone makes you more valuable to your team and organisation, and it helps you achieve higher productivity. From a personal perspective, improving your telephone interactions with each caller also reduces stress and makes you feel like you have more control over your work.
How to Deliver Exceptional Service on the Telephone teaches the essential techniques you need to deliver exceptional customer service over the phone, so that you and your colleagues are better equipped to appropriately address customer’s concerns and ultimately preserve their loyalty.