How to Conduct Behavioural Interviews

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- How to Conduct Behavioural Interviews -

Course Overview

A survey by CareerBuilder found that 69% of organisations have been adversely affected by a bad hiring decision over the past year. What is a “bad hire”? Anyone employed who demonstrated any of the following issues within their first year at work:

poor performance
failure to have a good relationship with others
negative or bad attitude
attendance problems
complaints from customers.

During How to Conduct Behavioural Interviews training, you will learn how to navigate the often tricky waters of interviewing, to make sure you get your hiring decision right. During the course, you will learn the key to better interviewing to focus on uncovering each candidates’ strengths. If you want to improve every hiring decision, this training is essential.

Key Learning Outcomes

Identify general competencies and translate them into performance criteria
Recognise the characteristics of and effectively develop behavioural-based questions
Explore useful techniques for reviewing resumes
Identify the elements to look for in candidates’ answers to behavioural-based questions.

Topics Covered

Developing a list of general competencies needed for the position
Using general competencies and performance criteria to develop behavioural-based questions
Recognising the characteristics of effective behavioural-based questions
Developing behavioural-based questions according to the competencies necessary for the position and the organisational culture
Knowing when and how to develop appropriate follow-up questions

Targeting areas on a resume that will need further explanation or clarification during the interview
General tips for interviewing candidates and conducting an interview with colleagues
Identifying the three most important elements to look for in a candidate’s answer to a behavioural-based question.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.