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How to Become More Assertive and Confident

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- How to Become More Assertive and Confident -

Course Overview

In every workplace you won’t get what you want unless you ask for it. The ability to speak up politely, without aggression is one of the unspoken keys to being successful and gaining personal influence. Being assertive gives you a push to reach goals, solve problems, lead projects and untangle any real or potential conflicts. Having confidence with others also improves your rapport, builds your esteem, gains you more respect and can even reduce your personal stress. 

Having the right touch when it comes to assertiveness can be tricky. How to Become More Assertive and Confident will teach you the right balance of assertiveness and confidence without appearing as egotistical or bossy. 

By learning how to be assertive and confident, you’ll use phrases, behaviours and your body language to handle conflict confidently, get your opinions heard and respected, as well as take criticism constructively from others.

Key Learning Outcomes

  • Define what assertiveness really is
  • Recognise the range of assertive behaviours you can use
  • Identify any personal blocks to practising assertiveness
  • Demonstrate assertive language and behaviours
  • How to avoid language and behaviours that are not assertive (passive, aggressive and passive-aggressive behaviours)
  • Practical ways to use assertive behaviours in everyday situations

Topics Covered

  • The foundations of assertiveness and potential blocks to assertiveness
  • How to always appear confident
  • Understand the underlying attitudes and motives behind passive or unassertive behaviours
  • How to use “I” statements and factual statements to make clear directives
  • Practical methods to confidently say ‘no’ to coworkers and managers
  • Guidelines for successfully handling conflict and criticism

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:
  • You only have one or a few employees to train and develop (on a specific training topic)
  • Getting a trainer to your location could be difficult or cost-prohibitive
  • The employees you want to train work from home or are part-time
  • You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
  • Your training budget is limited, and online learning is more cost-effective
  • You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.
  • Learn on a desktop
  • Watch on a Tablet
  • Take the training on a Smartphone
  • Develop skills at work or at home