In every workplace you won’t get what you want unless you ask for it. The ability to speak up politely, without aggression is one of the unspoken keys to being successful and gaining personal influence. Being assertive gives you a push to reach goals, solve problems, lead projects and untangle any real or potential conflicts. Having confidence with others also improves your rapport, builds your esteem, gains you more respect and can even reduce your personal stress.
Having the right touch when it comes to assertiveness can be tricky. How to Become More Assertive and Confident will teach you the right balance of assertiveness and confidence without appearing as egotistical or bossy.
By learning how to be assertive and confident, you’ll use phrases, behaviours and your body language to handle conflict confidently, get your opinions heard and respected, as well as take criticism constructively from others.