Great employees aren't born; they're trained! We make learning simple, enjoyable and cost-effective. With business noew recovering from the Covid-19 lockdown, we understand that your organisation may have a limited budget for learning and development. That's why we can help you and your people with live (classroom or virtual) or self-paced online via our e-Courses.

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How to Be a Customer Service Superstar

Customer Service Training

Live Online Session:
Monday – Sunday, September 19 – 25, 2022

Investment:

Option 1: $197+gst per person
Option 2: Three or more attendees? Call us for pricing.

Purchase and Attend this Training

Option 3: Free with Success[hacks] membership
(Access an entire year of courses for all of your employees with one low-cost membership.)

Learn more about Success[hacks]
Why this Course is Important

Even though we live in a world that is becoming more high-tech every day, especially when it comes to interacting with businesses like yours, most people crave what is described as ‘high touch’ experiences too. Whether it’s on the phone or in person, friendly, courteous, and caring customer service has never been more important.

Whether you interact with customers on the telephone, in person, or your organisation’s website’s online live chat service, knowing how to connect and provide a genuinely warm customer service experience is something that the best organisations strive to achieve every day.

The How to Be a Customer Service Superstar session is all about learning how to make every one of your customer interactions a positive, happy and memorable experience. After all, brilliant customer service isn’t just something that benefits your customers. Great service also helps you enjoy your work more too.

Course Objectives

Successful completion of this course will increase your ability to:

  • Realise that everyone is a customer.
  • Understand what every customer expects from you when they email or call you.
  • Make positive and memorable first impressions with your customers.
  • Understand the three phases of a customer interaction and know how to navigate through each one.
  • Deal professionally and courteously with angry or upset customers.
  • Stand out from competitors with unique customer service experiences.
What You Will Learn
  • Why is customer service more important than ever before?
  • What do customers really expect when they call or message your organisation?
  • Research – what customers dislike about their previous customer service experiences.
  • The five levels of customer service.
  • Three phases of service interactions.
  • Strategies for connecting with customers face-to-face.
  • Making every telephone interaction memorable for your customers.
  • Quick ideas about interacting with angry or upset customers and how to calm someone who is upset or being unreasonable.
  • Putting your customer service skills all together.

How to Be a Customer Service Superstar​

Customer Service Training

Live Online Session:
April 02, 2021 @ 12:30 pm – 1:30 pm

Investment:
Option 1: $197+gst per person
Option 2: Three or more attendees? Call us for pricing.

Purchase and Attend this Training

Option 3: Free with Success[hacks] membership (Access an entire year of courses for all of your employees with one low-cost membership.)

Learn more about Success[hacks]

Why this Course is Important

Even though we live in a world that is becoming more high-tech every day, especially when it comes to interacting with businesses like yours, most people crave what is described as ‘high touch’ experiences too. Whether it’s on the phone or in person, friendly, courteous, and caring customer service has never been more important.

Whether you interact with customers on the telephone, in person, or your organisations website’s online live chat service, knowing how to connect and provide a genuinely warm customer service experience is something that the best organisations strive to achieve every day.

The How to Be a Customer Service Superstar session is all about learning how to make every one of your customer interactions a positive, happy and memorable experience. After all, brilliant customer service isn’t just something that benefits your customers. Great service also helps you enjoy your work more too.

Course Objectives

Successful completion of this course will increase your ability to:

  • Realise that everyone is a customer.
  • Understand what every customer expects from you when they email or call you.
  • Make positive and memorable first impressions with your customers.
  • Understand the three phases of a customer interaction and know how to navigate through each one.
  • Deal professionally and courteously with angry or upset customers.
  • Stand out from competitors with unique customer service experiences.

What You Will Learn

  • Why is customer service more important than ever before?
  • What do customers really expect when they call or message your organisation?
  • Research – what customers dislike about their previous customer service experiences.
  • The five levels of customer service.
  • Three phases of service interactions.
  • Strategies for connecting with customers face-to-face.
  • Making every telephone interaction memorable for your customers.
  • Quick ideas about interacting with angry or upset customers and how to calm someone who is upset or being unreasonable.
  • Putting your customer service skills all together.

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