How Great Managers Communicate at Work

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- How Great Managers Communicate at Work -

Course Overview

The results of unclear communication can be costly with poor performance, poor work quality, inefficiency, inability to achieve goals, misunderstandings, frustration, disappointment, anger, reduced job satisfaction and increased turnover.

According to most management experts, having a strong communication skill set is one of the six core competencies a manager needs to develop and improve. Managers need to communicate so that their people know what is expected of them, understand what it is that they’re doing correctly and identify where they might need to improve. Clear communication also helps to increase employees’ motivation and commitment.

During the How Great Managers Communicate at Work training you’ll learn to communicate effectively, build better relationships, encounter fewer problems and achieve your goals more easily.

Key Learning Outcomes

Recognise the situations in which it is vital for managers to communicate with their employees
Understand the role of active listening in effective communication
Identify ways to convey your message
Effectively communicate performance expectations and performance goals
Coach employees and provide feedback
Facilitate the learning processes for employees as they take on new tasks
Implement strategies for communicating in times of change and uncertainty.

Topics Covered

What it means to listen actively and why it is essential for clear communication
How to convey your message so that employees have the required information to do their jobs
How to communicate the results, actions and behaviours you expect from employees

Helping employees to develop and achieve performance goals through a collaborative conversation
Techniques for providing useful and focused feedback on performance
Helping employees to develop new knowledge and abilities
How to use open communication to reduce the negative impacts of change.

Why Learn Online?

Learning new skills online can be perfect for organisations and employees for the following reasons:

You only have one or a few employees to train and develop (on a specific training topic)
Getting a trainer to your location could be difficult or cost-prohibitive
The employees you want to train work from home or are part-time
You don’t have the resources to cover for the employees you want to be trained, so allowing them to the training online means they won’t need to leave their work areas
Your training budget is limited, and online learning is more cost-effective
You want your people trained in a wide range of skills this year,’s online learning provides much better value to get everyone involved in learning and developing themselves.